Help Desk Technician - Chicago, IL


Job Order #:



Help Desk Technician - Chicago, IL


Chicago, IL 



Salary Type:

per year


IT-Software Development: Computer-Network Security, Desktop Service and Support, Enterprise Software Implementation & Consulting, Network and Server Administration

Job Description:

Help Desk Technician
This is a full time permanent position.  Looking for well-rounded technologists with experience working with small and mid-sized businesses preferably.  A diverse technical skill set is key, along with stellar client service skills, excellent written/verbal communication skills, high energy level and dynamic personality.  Must own a reliable car with insurance to travel to client sites 50% of the time downtown and throughout the Chicago area and suburbs when necessary.  Position will be a combination of remote and on-site support.
-Manage a client base and support small homogeneous local area networks (LANs).
-Provide first tier support and troubleshooting of user endpoint issues, provide end user training, and perform routine administrative functions including new user account provisioning, password reset requests, workstation migrations, and hardware support tasks.
-Design and implement IT solutions for client base.
-Monitor client systems performance and reliability.
-3+ years of information technology experience.
-Experience working directly with end-users.
-Windows Desktop experience.
-Ability to perform basic support tasks for small homogeneous local area networks (LANs).
-Familiarity with the configuration and operation of desktop computers on LANs including the installation and configuration of common software applications such as Microsoft Office, SQL, Anti-Virus, and backup software.
-Familiarity with the setup of basic Internet connections, and the administration requirements of small offices.
-Excellent written and verbal communication skills with the ability to provide a high level of customer service.
-Excellent problem solving skills.
-Reliable means of transportation.
Keywords:  Chicago IL Jobs, Helpdesk Technician, Windows, Desktop Support, LAN, MS Office, SQL, Anti-Virus, Backup Software, Chicago Recruiters, IT Jobs, Chicago Recruiting
If you are an employer and recruiting for similar IT professionals / positions, please contact our Technical Recruiters at Next Step Systems  We are a national IT Recruiting Firm / Agency specializing in full-time direct hire Information Technology employment opportunities.
"PLEASE DO NOT APPLY" If You Are A Consulting Firm, Third Party Recruiter Or Seeking Corp-To-Corp; W-2 Direct Hire Only.
To Apply Now, Send Your Resume To
Please check out all of our jobs at,,, and
Company Info
Next Step Systems
Chicago, IL, United States


Company Profile